Terms of Service

Effective Date: 12May2026

Welcome to the website of Homebase Gutters LLC (“Homebase Gutters,” “we,” “our,” or “us”). By using this website, submitting a form, requesting a quote, or communicating with us about services, you agree to the following Terms of Service.

These terms are intended to explain how our website, estimates, scheduling, payments, and services are handled. They do not replace a written estimate, invoice, proposal, contract, warranty document, or signed agreement specific to your project.

1. Website Use

This website is provided for general information about our gutter services, service areas, company background, and ways to contact us. You agree to use this website only for lawful purposes and not to misuse, disrupt, copy, or attempt to interfere with the operation of the website.

The information on this website may be updated, changed, or removed at any time without notice.

2. Services

Homebase Gutters provides residential and related exterior gutter services, which may include:

Seamless gutter installation
Gutter replacement
Gutter repair
Gutter cleaning
Gutter guard or leaf protection installation
Downspout installation or adjustment
Drainage and water-management related gutter work
Other related exterior services as agreed in writing

The availability of services may depend on your location, property condition, weather, materials, scheduling, access, and the scope of work requested.

3. Quotes and Estimates

Any quote, estimate, or pricing information provided through the website, by phone, by text, by email, or in person is not a final contract unless accepted in writing by both parties.

Estimates may change if:

Site conditions are different than originally described or visible
Additional work is requested
Hidden damage, rot, fascia issues, structural issues, or access issues are discovered
Material needs change
Measurements or job conditions require adjustment
Local code, safety, or installation requirements affect the scope

We reserve the right to revise, withdraw, or decline an estimate before work begins.

4. Scheduling and Access

Project scheduling depends on weather, material availability, crew availability, site readiness, and other operational factors.

The customer is responsible for providing safe and reasonable access to the property, including access to driveways, gates, exterior walls, gutters, downspouts, outlets, electrical areas if needed, and work zones.

We may reschedule work due to weather, unsafe conditions, unavailable materials, equipment issues, or other circumstances outside our control.

5. Cancellations and Rescheduling

Customers should notify us as soon as possible if they need to cancel or reschedule a project.

If materials have already been ordered, custom work has begun, or a crew has been scheduled, certain deposits or charges may be non-refundable depending on the stage of the project and the terms of the written estimate or invoice.

6. Customer Responsibilities

The customer is responsible for:

Providing accurate contact and property information
Disclosing known issues with the roof, fascia, soffit, siding, drainage, foundation, or existing gutters
Moving vehicles, furniture, decorations, grills, planters, and other items away from work areas
Securing pets and children away from work zones
Ensuring reasonable access to exterior areas
Notifying us of sprinkler lines, underground drains, electrical components, security systems, or other property features that could affect the work
Reviewing the estimate and asking questions before approving work

We are not responsible for delays, added costs, or damage caused by inaccurate information, hidden conditions, or lack of access.

7. Payments

Payment terms will be listed on the written estimate, invoice, or project agreement.

Unless otherwise stated in writing, deposits may be required to schedule work or order materials. Final payment is typically due upon completion of the work.

Late payments may result in collection activity, additional fees, paused work, or other remedies allowed by law or by the written agreement.

8. Photos and Project Documentation

Homebase Gutters may take photos or videos of the property, work areas, existing conditions, installation progress, completed work, or damage discovered during the project.

These photos may be used for project documentation, quality control, customer communication, warranty review, training, marketing, website content, social media, or business records unless the customer requests otherwise in writing.

We will make reasonable efforts not to display private, sensitive, or personally identifying information in marketing materials.

9. Warranty and Workmanship

Any workmanship warranty, material warranty, or service warranty will be described in the written estimate, invoice, warranty document, or project agreement.

Warranty coverage may not apply to issues caused by:

Storms, wind, hail, falling limbs, or other weather events
Roof problems or improper roof drainage
Fascia, soffit, framing, siding, or structural issues
Foundation movement or settling
Clogged gutters or lack of maintenance
Customer modifications or third-party work
Ice, snow, standing water, or excessive debris
Pre-existing property conditions
Improper use, neglect, or damage after completion

Manufacturer warranties, if applicable, are controlled by the manufacturer’s warranty terms and not by Homebase Gutters

10. No Guarantee of Results

We work to provide professional gutter services based on the agreed scope of work. However, no website statement, estimate, or general recommendation guarantees that all water-related issues, drainage problems, foundation concerns, roof runoff issues, or property conditions will be fully resolved unless specifically stated in a written agreement.

11. Website Content

Some water-management issues may require additional services outside the scope of gutter work.

All text, images, graphics, logos, designs, and content on this website are owned by or licensed to Homebase Gutters unless otherwise stated.

12. Third-Party Links

You may not copy, reproduce, modify, distribute, or use website content for commercial purposes without written permission.

This website may include links to third-party websites, tools, platforms, or services. We are not responsible for the content, privacy practices, policies, or actions of any third-party website or provider.

13. Limitation of Liability

To the fullest extent allowed by law, Homebase Gutters LLC is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of this website, communications, scheduling, estimates, or services.

For service-related claims, our total liability is limited to the amount paid by the customer for the specific service giving rise to the claim, unless otherwise required by law.

14. Indemnification

You agree to hold harmless Homebase Gutters LLC, its owners, employees, contractors, and representatives from claims, damages, losses, or expenses arising from your misuse of the website, inaccurate information provided by you, unsafe property conditions, or violation of these terms.

15. Changes to These Terms

We may update these Terms of Service at any time. The updated version will be posted on this website with a revised effective date. Continued use of the website or services after updates means you accept the revised terms.

16. Governing Law

These Terms of Service are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.

17. Contact Information

For questions about these Terms of Service, contact:

Homebase Gutters LLC
Raleigh, North Carolina and surrounding areas
Phone: +1 984-300-4040
Email: info@homebasegutters.com
Website: homebasegutters.com